Australia wide

PLNTD

GP

Script transfers No

Partner pharmacy

Brand agnostic

All product types

Telehealth
$59First consult
$59Checkup

 

Australia wide

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Based on 21 reviews

Review aspect % said Yes
Recommended 62%
On time 62%
Aftercare support 67%
Given script/approvals 48%
Choice of pharmacy 5%

Average reported consult time

11 minutes

Average reported customer service rating

Excellent
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Reviews

3.31 Avg. rating from 21 reviews

5 star
57%
4 star
5%
3 star
0%
2 star
5%
1 star
0%

Reviewed Jul 19, 2024 by jantak

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1

I initially loved Plntd, the doctors were kind and knowledgeable and the process was quick (especial... I initially loved Plntd, the doctors were kind and knowledgeable and the process was quick (especially delivery of products). However, twice in a row Ive now had the pharmacy (Cambridge Compounding) send me incorrect products (once an oil instead of a salve? and now a cream instead of an oil). The customer service team are fantastic but the pharmacy is shite and they've ruined my trust in this business.

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  • Recommended? No
  • Type Checkup
  • Cost $49
  • Consult length
    On time
    Aftercare support
  • 5 minutes Yes Yes
  • Customer service
    Given script/appr.
    Choice of pharmacy
  • Excellent No No

Reviewed Jul 12, 2024 by jantak

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1
2
3
4

I've had 3 doctors at this clinic (my first doctor left and now I have only been able to see the thi... I've had 3 doctors at this clinic (my first doctor left and now I have only been able to see the third doctors name on the booking options so not sure what's happening there) and they were all very helpful and kind. All three listened to my needs, celebrated with me when I said things had worked and found other budget friendly options for now when I need something different. The customer support are super quick and helpful. The pharmacy sent me an oil instead of a salve due to it being out of stock, and the support staff were super fast at helping me get a refund on both the product and the shipping. This is the only clinic I've tried but it's been a good experience and the pricing has been good. My only real complaint is the lack of consistency with doctors.

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  • Recommended? Yes
  • Type First consult
  • Cost $39
  • Consult length
    On time
    Aftercare support
  • 15 minutes Yes Yes
  • Customer service
    Given script/appr.
    Choice of pharmacy
  • Excellent No No

Reviewed Jul 02, 2024 by Ozyboy84

The founder Dr Joshua gabriel previously worked at montu/alternaleaf. He then started plntd. Thought... The founder Dr Joshua gabriel previously worked at montu/alternaleaf. He then started plntd. Thought I'd give them a God. Registered and booked a consult. Dr never called. Gave them another go, uet again Dr never called. Called their customer service and they took my details. Of course noone never called back. Horrible experience and a waste of my time. I did comment their facebook of my experience and instead of trying toassist they blocked me. Shows what type if business they are.

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  • Recommended? No
  • Type First consult
  • Cost $59
  • Consult length
    On time
    Aftercare support
  • 5 minutes No No
  • Customer service
    Given script/appr.
    Choice of pharmacy
  • Very Bad No No

Reviewed Jun 04, 2024 by jantak

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4

I saw a doctor who no longer works there (a red flag maybe?) and he was fantastic. He called me earl... I saw a doctor who no longer works there (a red flag maybe?) and he was fantastic. He called me early and listened to me when I asked for cheaper products and he confirmed my answers from the 'eligibility quiz'. It was a super positive experience and I've had great support from their support team. When this doctor left I was given a free consult with another doctor of my choosing. She was also incredible and was so happy when I explained how the products Ive been using have been helpful. Overall a very positive experience and the prices are great too.

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  • Recommended? Yes
  • Type First consult
  • Cost $59
  • Consult length
    On time
    Aftercare support
  • 20 minutes Yes Yes
  • Customer service
    Given script/appr.
    Choice of pharmacy
  • Excellent No No

Reviewed May 20, 2024 by gsull10

First consult is great. Then your prescriptions go out of stock and they ignore emails for weeks.

  • Recommended? No
  • Type First consult
  • Cost $169
  • Consult length
    On time
    Aftercare support
  • 5 minutes No No
  • Customer service
    Given script/appr.
    Choice of pharmacy
  • Very Bad No No