I filled out the online form and made an appointment for last Monday, 6th May. After that I sent the... I filled out the online form and made an appointment for last Monday, 6th May. After that I sent them an email notifying them of my need to use the National Relay Service (NRS) for the phone appointment, and gave them instructions and an information sheet. I got a reply saying they would let E*** know and it wouldn’t be a problem. I was also told that I would need to provide proof of the duration of my illness as well as proof of doctors seen and medications and treatments tried. I spent over 4 hours collecting all the required information. I wrote out a summary of all the doctors and health practitioners I had seen in the last 16 years since I became ill. I provided 26 attachments, including 12 scans of relevant documents and 14 photos of past medications. I had to reschedule my appointment from Monday to Thursday, 9th May as I needed more time to prepare the information. I finished it and emailed it before I went to sleep on Wednesday morning so they had a full 2 days to review it. So then on Thursday, I set multiple alarms to make sure I’d be awake on time. I stayed in bed and waited for about 2 hours, checking the time every 5-10 minutes and trying to control my nerves and stay calm, as medical appointments scare me stupid. My appointment was scheduled for 5:30pm, which means they will call anytime between 5 and 6pm, which does nothing to help the nerves. So then my phone rings at 5:50pm and it’s a mobile number. I declined the call straight away. Obviously the message to call me via the NRS (SMS Relay) was not passed on. Later in the evening I went to check my email, to see if anyone had tried to contact me about the missed appointment, and to send them another email reminding them that I’m an NRS user. I find an email from them that was sent in the early afternoon, stating that after all the extensive and detailed information I sent, that they weren’t able to determine how long I’d been sick for or what medications I’d tried. I almost hit the roof. After all that effort. Did they not receive the emails? I had to send it in three parts due to the size of the attachments, maybe there was a technical problem and the emails didn’t get through? I have significant brain fog and it was very difficult for me to pull together all that information from the last 16 years, maybe they couldn’t understand what I wrote? I have no idea what went wrong. So then I spend a further 2 hours, writing back and explaining everything again from the beginning, trying to clarify anything they might have misunderstood. And I remembered three sleep medications I was prescribed in 2011 that I forgot about, so I added that in as well. After all the extra work and emotional upset, I didn’t get to bed until almost 7am, about 2 hours later than usual. This is upsetting because I am unable to make up the time if I get to bed late, so that will probably become my new bedtime now! I have to try so hard to keep my sleep schedule stable and consistent. I’m already running late today as I slept through my alarm after getting to bed late. Today I looked at my emails again, and there’s 2 emails from them, sent at around 9am this morning. They obviously put a lot of thought into these emails! One was a reply from yesterday’s email and the other was entitled “eligibility update”. I will not be reading either of them. I cannot go through all that stress and upset again. Clearly they have put no thought into their responses and it’s pretty obvious what the emails are going to say. I am so done with this ridiculous company. I have wasted over 6 hours of my extremely limited time and energy. I have severe ME/CFS and everything is a struggle. Any extra effort results in extreme exacerbation of my symptoms, and often I do not recover from this. This stupid company and idiotic employees have caused me an extreme level of distress and harmed my health, possibly irreparably. Not that I expect that anyone cares. Go to hell “hello mellow”!

I was shopping around for a good doctor and thought free consult, sounds good. Problem is I was only... I was shopping around for a good doctor and thought free consult, sounds good. Problem is I was only offer one flower option which I had to buy from them. So I gave it a try and ow boy was it terrible. Worst flower I have ever had. Moral of the story is down use doctors who won't write scripts fro weed you want not crap they want to sell you. Stay away. There are plenty of good options

Paid for my script on Monday nothing was posted. I had been calling and emailing & leaving voicemail... Paid for my script on Monday nothing was posted. I had been calling and emailing & leaving voicemails over the week. Fri afternoon someone replied and said we just found put today that pharmacy has no stock and it should be getting dropped off today and we will post immediately. Then Tue I get same copy and pasted email saying sane thing. Sorry we just found out today which was a real slap in the face as it was obviously a lie. They should have took that part out of the generic response it really is disrespectful having someone flat out lie to you over and over. I think the Drs a great but admin get zero stars for bad responses and long response times. I asked for my $340 back. Who knows when they will process that.

Victoria Calleja was my consultant. I was quite nervous at first crossing fingers it wasn't a scam a... Victoria Calleja was my consultant. I was quite nervous at first crossing fingers it wasn't a scam and it's not!! She gave me fantastic advice. Recommended some good equipment which is much healthier than just smoking. The compounding chemist called me went through more details and it was here within a couple of days! My migraine pain is now barely anything, I am so happy after 22 years of suffering. The consult was bulk build so we didn't pay for that. I only paid for the prescription!!

Very punctual consult and the doctor was very helpful with a few questions I had and very straightfo... Very punctual consult and the doctor was very helpful with a few questions I had and very straightforward explanations.