Australia wide

Grove.

GP NP

Partner pharmacy

Brand agnostic

All product types

Telehealth

 

Grove's mission is to provide high-quality, compassionate healthcare services that exceed the expectations of our patients by delivering personalised and innovative care that is accessible and affordable for every eligible patient. Grove strives to be a leader in our industry by constantly improving and adapting to the ever-changing market.

Australia wide

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Based on 12 reviews

Review aspect % said Yes
Recommended 25%
On time 42%
Aftercare support 42%
Given script/approvals 42%
Choice of pharmacy 17%

Average reported consult time

10 minutes

Average reported customer service rating

Very Bad
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Reviews

2 Avg. rating from 12 reviews

5 star
8%
4 star
8%
3 star
0%
2 star
17%
1 star
33%

Reviewed May 24, 2024 by Michael

Called twice trying to book consult, finally just gave up. First time I got confused why Grove insis... Called twice trying to book consult, finally just gave up. First time I got confused why Grove insisted on seeing if im eligible when ive told them so many times im already on medical cannabis. Literally told them 20 times, to no avail. They are like NPC robots or something reading from a script. The second time I called this lady who was nice enough to take my call on a potato phone from 2009 in a wind tunnel. She said once again that I had to see if im eligible for medical cannabis... She told me she would get my information and put me on hold, I gave up after waiting and called another clinic. Best decision ever. Your time is important. Dont waste it on Grove.

Read more Read less
  • Recommended? No
  • Type First consult
  • Cost $0
  • Consult length
    On time
    Aftercare support
  • 5 minutes No No
  • Customer service
    Given script/appr.
    Choice of pharmacy
  • Very Bad No No

Reviewed Mar 20, 2024 by brons97

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3
4

I can not recommend grove enough! I was referred by a friend and I thought it’d be a stuff around li... I can not recommend grove enough! I was referred by a friend and I thought it’d be a stuff around like everything is! Only thing I will say is definitely expect the phone call upto an hour early both times! Fortunately this worked in my favour this time. Arrival:Brisbane to Mackay it was 1 night, I put my script in Monday night the 18th at 8:30, I received an email saying order placed at 9:21am Tuesday the 19th and here I am at 1pm wendsday arvo with a card in the mail box to collect it

Read more Read less
  • Recommended? Yes
  • Type First consult
  • Cost $0
  • Consult length
    On time
    Aftercare support
  • 10 minutes No Yes
  • Customer service
    Given script/appr.
    Choice of pharmacy
  • Good Yes No

Reviewed Feb 22, 2024 by Echoaquasky

0
1

I'm so tired and sick, I spent last night in hospital due to a seizure because Grove and the only ph... I'm so tired and sick, I spent last night in hospital due to a seizure because Grove and the only pharmacy who they let you use precision "are busy and overrun with orders". I will say the staff at precision have been kind but as I said today THIS IS NOT GOOD ENOUGH! Grove don't seem to be worried that I am without medication for epilepsy either......

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  • Recommended? No
  • Type Checkup
  • Cost $0
  • Consult length
    On time
    Aftercare support
  • 10 minutes No No
  • Customer service
    Given script/appr.
    Choice of pharmacy
  • Very Bad No No

Reviewed Jan 30, 2024 by Emma.123

0

Initial screening was with an Indian who I could barely understand. Was told I qualified for cannabi... Initial screening was with an Indian who I could barely understand. Was told I qualified for cannabis and I would be contacted to book apt. Waited a number if days then was contacted by a different Indian who didn't have great phone manner and booked me in to see a dr. Was phoned half an hour earlier then my apt time by a very rude young man who didn't care less. Was told they prescribe their own products and use their own pharmacy. They didn't prescribe the product I have been using. I was then told he wasn't even a Dr. Beware clinics offering free consults as these clinics don't offer choice of products and freedom of pharmacy. Note: I wasn't prescribed anything but I had to put something in that field.

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  • Recommended? No
  • Type First consult
  • Cost $0
  • Consult length
    On time
    Aftercare support
  • 10 minutes No No
  • Customer service
    Given script/appr.
    Choice of pharmacy
  • Very Bad No No

Reviewed Jan 04, 2024 by Grammy56

0
1

My first appointment kept changing times and I kept receiving texts with incorrect times. I never r... My first appointment kept changing times and I kept receiving texts with incorrect times. I never received a prescription until I gave a mediocre review on google and admin contacted me with the pharmacy name to contact in response to my review, I was never sent any further information. I've been back in touch as the product subscribed was discontinued and then they prescribed me a product and incorrectly told me it was the cheapest. I stay coz it's free and I don't have heaps of money but as soon as I can afford it, I will switch companies.

Read more Read less
  • Recommended? No
  • Type First consult
  • Cost $0
  • Consult length
    On time
    Aftercare support
  • 10 minutes No No
  • Customer service
    Given script/appr.
    Choice of pharmacy
  • Poor No No